A new paradigm is here. Agentic AI shifts from a tool for assistance to an engine for autonomous action. Success hinges not on the AI alone, but on the maturity of your enterprise ecosystem.
An agentic system is not a monolith but a composite of interconnected components. Understanding this blueprint is the first step toward building a capable and resilient agentic ecosystem.
Your ability to harness agentic AI is directly proportional to your maturity across four critical pillars. This assessment visualizes a hypothetical organization's readiness, highlighting strengths and strategic gaps.
Agency is not a binary switch. It's a journey of increasing capability and trust, from simple assistance to full autonomy. Each level represents a deliberate business decision to cede more control for greater efficiency and scale.
System provides on-demand support for single-step tasks. User is in full control.
Executes predefined workflows but requires human approval at key checkpoints.
Independently plans and executes tasks, escalating to a human for edge cases.
Operates fully autonomously within its domain, handling failures without human intervention.
Operates without domain limitations, learning and adapting at a human-expert level.
To justify investment and guide improvement, organizations need to track KPIs that capture the full spectrum of impact, from operational efficiency to business growth.
Measures the agent's core competence and autonomy.
Indicates where the agent's autonomy boundaries lie.
Quantifies the direct productivity impact of the agent.